SPOTLIGHT: Less Local Listings, Facebook Customer Service

TODAY’S SPOTLIGHT

Google is testing showing only 3 local business links instead of the 7 it shows now. Is it an advertising ploy? Control? Maybe both.

Meanwhile, Facebook is offering options to allow consumers to directly connect with your organization’s rep on Facebook. What you get: fast access where your customers are. What they get: more B2B benefits.

If you use Mozilla Firefox and you don’t have automatic updating, please read the article about the new security patch issued Thursday.

And that is what you need to know for this week without the hype.

NEWS YOU SHOULD KNOW

Google Cuts Local Results to 3 from 7

After much testing, Google has seem to officially drop the seven local results in the web search results and gone with a 3-pack block.

Mozilla Issues Patch for Critical Flaw in Firefox – SiteProNews

Mozilla released a security patch lateThursday to address a serious flaw in its Firefox browser that permitted hackers to upload files from your computer.

Facebook wants your complaints about businesses

Facebook is introducing functions that allow consumers to talk privately with businesses. Yes, Facebook wants to be your customer service platform.

U.S. Adsense Publishers Must Comply with EU Cookie Rules

If there are Google ads on your website, you need to read this article. Short version: you have 2 months to start allowing European users to opt out of cookies and tracking. Pay attention if this describes your website.

AD OF THE WEEK

B of A’s Special Olympics Spot Has Staying Power

As Dustin says in the ad, he’s here to show the world what inclusion is about.