Good Monday morning. It’s September 16th.  The Global Climate Strike begins Friday. We believe in science. Climate change is real, accelerating, and happening now according to the scientists—no matter what any politician says. Hundreds of climate actions will be led by student activists who are also striking from school. Find a location near you.

Today’s Spotlight takes about 5 minutes to read. Want to chat about something you see here? Press your email reply button or click the silver “Write George” button below.

2. News To Know Now

1. State and federal government regulators are talking to Google competitors in the search engine market as part of their official probe into the company.  As the state attorneys general combine their efforts—50 strong and only missing California and Arkansas—the House investigation into Big Tech continues. You’re not imagining things if this feels similar to government technology probes into AT&T in the 1970s and Microsoft in the 1990s.  Here’s a Reuters explainer article about the Google probes.

2.  Amazon, a long-time target of diverse politicians such as President Trump and Senator Bernie Sanders (I-VT), is also under scrutiny by the Federal Trade Commission. Bloomberg is reporting that a team of attorneys and economists are interviewing third-party merchants about their relationship with Amazon versus other platforms like eBay and Walmart.

3. PayPal has suspended a KKK donations account although it won’t address specifics, the BBC reports. PayPal previously committed to reviewing its relationship with any account managed by an organization promoting racist views.

3.  Government Data Mining Update

What we once called Big Data is now simply data. The unrelenting stream of information is captured by systems of every size. A 2017 IBM study posited that ninety percent of the information on the Internet had been created in the previous two years. 

And that’s online. Imagine the databases created by organizations at work, recreation, and municipal governments. Our government data mining analysis covers four areas over four weeks.

1. Facial recognition’s growth – this week
2. Ancillary data from DNA testing and app use.
3. National and local algorithms to make sense of all the data.
4. Extensions into areas like personal health records and trackers.

Observers could spend every working minute analyzing facial recognition to stay updated with its constant changes. For example, Amazon recently announced a change to its Rekognition software that “improved accuracy for emotion detection (for all 7 emotions: ‘Happy’, ‘Sad’, ‘Angry’, ‘Surprised’, ‘Disgusted’, ‘Calm’ and ‘Confused’) and added a new emotion: ‘Fear’. Lastly, we have improved age range estimation accuracy; you also get narrower age ranges across most age groups.”

Somehow Amazon is still working on age estimation accuracy, but can detect fear.

Facebook also announced new privacy settings for DeepFace, its facial recognition software. That sounds nice, but remember that DeepFace is believed to be the largest facial recognition database in the world thanks to the 250 billion photos that have been voluntarily uploaded to Facebook. The company claims that it beats the FBI’s facial recognition programs with 15% more accuracy.

Google’s Face Match algorithm now makes use of a camera in its Nest Hub smart home display, which is a nice way of saying that Google’s thermostat and light controlling gizmos point an always-on camera at your living space. You can learn more about that in CNet’s excellent “Google collects face data now. Here’s what it means and how to opt out.

The race to get this facial data isn’t only to sell you more stuff although that’s certainly helpful. Live Nation and its Ticketmaster subsidiary has said that it will use facial recognition at live events. Not so fast, say some artists like the aptly named Rage Against The Machine.  

More than half of U.S. adults trust law enforcement agencies to responsibly use facial recognition, according to Pew Research. The approval rating drops to 36% for technology companies and 18% for advertisers. California lawmakers sent a bill last week to Governor Gavin Newsom that would ban state and local police from using facial recognition software on their body cameras.

Next week is Part  2 of Government Data Mining:  Ancillary data from apps

Government Data Mining Update

What we once called Big Data is now simply data. The unrelenting stream of information is captured by systems of every size. A 2017 IBM study posited that ninety percent of the information on the Internet had been created in the previous two years. 

And that’s online. Imagine the databases created by organizations at work, recreation, and municipal governments. Our government data mining analysis covers four areas:

1. Facial recognition’s growth – this week
2. Ancillary data from DNA testing and app use
3. National and local algorithms to make sense of all the data
4. Extensions into areas like personal health records and trackers.

Observers could spend every working minute analyzing facial recognition to stay updated with its constant changes. Amazon recently announced a change to its Rekognition software that had “improved accuracy for emotion detection (for all 7 emotions: ‘Happy’, ‘Sad’, ‘Angry’, ‘Surprised’, ‘Disgusted’, ‘Calm’ and ‘Confused’) and added a new emotion: ‘Fear’. Lastly, we have improved age range estimation accuracy; you also get narrower age ranges across most age groups.”

Somehow Amazon is still working on age estimation accuracy, but can detect fear.

Facebook also announced new privacy settings for DeepFace, its facial recognition software. That sounds nice, but remember that their DeepFace database is believed to be the largest in the world thanks to the 250 billion photos that have been voluntarily uploaded to Facebook. The company claims that it beats the FBI’s facial recognition programs with 15% more accuracy.

Google’s Face Match algorithm makes use of a camera in its Nest Hub smart home display, which is a nice way of saying that Google’s thermostat and light controlling gizmos point an always-on camera at your living space. You can learn more about that in CNet’s excellent “Google collects face data now. Here’s what it means and how to opt out.

The race to get this facial data isn’t only to sell you more stuff although that’s certainly helpful. Live Nation and its Ticketmaster subsidiary has said that it will use facial recognition at live events. Not so fast, say some artists like the aptly named Rage Against The Machine.  

More than half of U.S. adults trust law enforcement agencies to responsibly use facial recognition, according to Pew Research. The approval rating drops to 36% for technology companies and 18% for advertisers. California lawmakers sent a bill last week to Governor Gavin Newsom that would ban state and local police from using facial recognition software on their body cameras.

3.  Government Data Mining Update

What we once called Big Data is now simply data. The unrelenting stream of information is captured by systems of every size. A 2017 IBM study posited that ninety percent of the information on the Internet had been created in the previous two years. 

And that’s online. Imagine the databases created by organizations at work, recreation, and municipal governments. Our government data mining analysis covers four areas over four weeks.

1. Facial recognition’s growth – this week
2. Ancillary data from DNA testing and app use.
3. National and local algorithms to make sense of all the data.
4. Extensions into areas like personal health records and trackers.

Observers could spend every working minute analyzing facial recognition to stay updated with its constant changes. For example, Amazon recently announced a change to its Rekognition software that “improved accuracy for emotion detection (for all 7 emotions: ‘Happy’, ‘Sad’, ‘Angry’, ‘Surprised’, ‘Disgusted’, ‘Calm’ and ‘Confused’) and added a new emotion: ‘Fear’. Lastly, we have improved age range estimation accuracy; you also get narrower age ranges across most age groups.”

Somehow Amazon is still working on age estimation accuracy, but can detect fear.

Facebook also announced new privacy settings for DeepFace, its facial recognition software. That sounds nice, but remember that DeepFace is believed to be the largest facial recognition database in the world thanks to the 250 billion photos that have been voluntarily uploaded to Facebook. The company claims that it beats the FBI’s facial recognition programs with 15% more accuracy.

Google’s Face Match algorithm now makes use of a camera in its Nest Hub smart home display, which is a nice way of saying that Google’s thermostat and light controlling gizmos point an always-on camera at your living space. You can learn more about that in CNet’s excellent “Google collects face data now. Here’s what it means and how to opt out.

The race to get this facial data isn’t only to sell you more stuff although that’s certainly helpful. Live Nation and its Ticketmaster subsidiary has said that it will use facial recognition at live events. Not so fast, say some artists like the aptly named Rage Against The Machine.  

More than half of U.S. adults trust law enforcement agencies to responsibly use facial recognition, according to Pew Research. The approval rating drops to 36% for technology companies and 18% for advertisers. California lawmakers sent a bill last week to Governor Gavin Newsom that would ban state and local police from using facial recognition software on their body cameras.

Next week is Part  2 of Government Data Mining:  Ancillary data from apps

ment agencies to responsibly use facial recognition, according to Pew Research. The approval rating drops to 36% for technology companies and 18% for advertisers. California lawmakers sent a bill last week to Governor Gavin Newsom that would ban state and local police from using facial recognition software on their body cameras.

Next week is Part  2 of Government Data Mining:  Ancillary data from apps

4.  Two Big Search Studies Released

A new survey of nearly 1,600 search marketers confirms evolvingtrends for us to look at. SparkToro founder (and Moz co-founder) Rand Fishkin has done this analysis for years and is adept at creating the research documents and interpreting them.

Fishkin notes that there is consensus for the first time in fourteen years that quality content/relevance means more than either keywords or links. The debate between on-page keywords and off-page links still exists although having both is the ultimate goal. 

Page speed and mobile friendliness are also ready for their closeups. At this point, any site not focused on both of these is missing the point of optimization. Even if more than half of your website’s visitors use a desktop computer to visit your site, the chances are excellent that Google’s mobile ranking algorithms control its visibility. And there is no way to opt in or opt out of mobile-first indexing.

Digital marketers Backlinko also released a study of five million search queries last week. The data confirms or quantifies a lot of existing knowledge. For example, title tags–the line that contains the link—have a 14% higher click-through rate when a question is used as the title. Pages with meta descriptions—the snippet underneath that link—get nearly more 6% clicks. And I’m here to tell you that meta descriptions that Sue or George write get a lot more than that.

Backlinko’s report says that the number one result for a search query (on that device in that location on that day) gets more than 30% of the clicks. It’s important to recognize that this is data from one study, not all visitors click any link, and we’re not sure that the methodology controlled for all variables like geography.

That said, there’s little doubt about the overall findings: there are more clicks on the upper links on page one than the lower links, there are more clicks on page one results than there are on page two, and there are way more on page two results than page three or higher.

Read SparkToro’s Ranking Factor Survey or Backlinko’s Click Through Rate Study.

5. Debugged: Ordering a Pizza from 911

You’ve probably seen an often-shared social media message that advises people to order a pizza if they call 911 and can’t talk in front of someone.  This rumor has made the rounds for years and is not something police dispatchers are trained for. The LAPD says that “Operators are trained to recognize voice inflection, odd conversations that would indicate a dangerous situation, among other things.”

PolitiFact has the meme debugged here.

6. Also in the Spotlight

Amazon’s Alexa assistant will be the “beneficiary” of crowdsourced questions and answers from the public in a move that must terrify its brand safety monitors, according to Tech Times.

Alphabet, owner of a snappy video site called YouTube, has released data that says 55% of consumers use online video for shopping research, according to Search Engine Journal.

Alphabet’s Google unit, meanwhile, would like you to know that it’s ready for the fall viewing season with new carousels that describe movies and TV shows, including where to stream them. You can read their announcement here for a reminder that you can pay to have its snappy video site named YouTube to stream movies and TV shows for you.

7. Food for Thought:  Employee Monitoring

Your organization has oodles of data that you can analyze beyond the typical Human Resources information like background checks, attendance and ratings. These range from employee emails, phone calls, and other communications, Internet browsing history, to facial recognition to social media information on quasi-professional sites like LinkedIn or industry-specific sites and apps.

How do you balance information overload that allows you to get a fair look at employees and what processes are in place to protect the organization when non-disclosed monitoring programs identify troubling information?

8. Protip: Google Photos Finds Text

One amazingly useful product of technology’s pursuit of facial recognition technology is the news that Google Photos can now search for text that appears in one of your images. Signs, printing on clothing, or documents you’ve taken a picture of maybe at a lecture or presentation can now be searched as text.

The new search combines with the photo’s facial recognition, timestamp, and geo data too.

9. Great Data: Baby’s First Year…of Sleep

Seung Lee collected data from the times his son slept during his first year. Then Lee knitted a blanket of the visualized data because of course he did.

See the one-of-a-kind baby blanket.

10. Coffee Break:  Wisteria by The Met

During today’s coffee break, let The Met bring you on a photo tour of colorful wisteria trees.

Pretty and shiny trees here.

Good Monday morning. It’s September 9th. Apple has a product rollout tomorrow at 1 p.m. Analysts expect the iPhone 11 announcement plus other product news.

Fun fact: Apple has $210 billion in cash, a hoard that would allow the company to buy Netflix or PayPal outright and still have about half. Or it could spin off a holding company that would be the 28th largest U.S. company by market cap. 

Today’s Spotlight takes about 3 minutes to read.

2. News To Know Now

1.  YouTube owner Alphabet agreed to pay a $170 million fine to the FTC and New York state after regulators faulted YouTube privacy and data collection practices for children under the age of 13. YouTube privacy rules required users to be 13 or older, but regulators showed that the company knew the service was used by nearly all “tweens” who are 10-12 years old.

2.  Back in December we told you about then 7-year-old Ryan Kaji, whose YouTube videos as “Ryan ToyReviews” generated tens of millions of dollars in revenue. The channel added more than four million subscribers since and is now the subject of a Truth in Advertising (tina.org) complaint with the FTC alleging that the videos do not provide clear disclosure of compensation. 

3. YouTube reported this week that it’s making great progress on its 4Rs: 

  • removing harmful content
  •  raising authoritative voices for breaking news
  • rewarding creators and artists
  • reducing inappropriate content.

Since last year, YouTube has removed more than 100,000 videos, canceled 17,000 channels, and removed more than 500 million comments. Governments and propagandists aren’t the only ones spreading false information. So is someone at the office, three people you see on your commute, and that fifth grade buddy you had to go find on Facebook. 

4. Android 10 was released. Following 8 (Oreo) and 9 (Pie), there should be a cute version name beginning with the letter Q, but Google apparently didn’t want quince or (my choice) queso. Instead they’re choosing boring old Android 10. While you stick to your own preferred sweets, here is when manufacturers are rolling out Android 10 to their phones.

3.  Facebook Dating is Live & Other Social News

“Not everyone on Facebook is interested in dating,” writes the company in its announcement of its dating app-within-an-app starting up in the U.S.

You know that’s not true, and not just because the word “Facebook’ appeared in one-third of divorce filings in one study. Savvy parents watch over their children’s social media, but parents oftentimes need chaperones. 

Facebook’s dating app is mobile only and anyone who claims their age is 18 or older can create a profile in minutes. When I tested the service (honest, sweetheart, it was for the newsletter), my profile was created from my Facebook profile in seconds. Had I gone ahead with my first name, job, town, and employment history, I could’ve been trolling for dates in seconds. 

No one knows yet whether this will stop unsolicited pictures of people’s genitals from appearing in your messages but that seems doubtful. Also doubtful is that anyone looking up old flames will simply choose to use the dating app. But Facebook Dating has rolled out to more than one dozen countries in its first year so this is part of our world.

Much more promising for humanity is Facebook’s test to hide the number of likes a post receives. Researcher Jane Wong (who broke news of the Facebook dating app last year) surfaced that tidbit after first discovering Instagram was doing the same test. The notion is that seeing the high or low reaction counts will bias future visitors. That’s something Sue and I experienced firsthand when we worked with online reviews at Epinions more than a decade ago. The current test will allow only the original poster to see the number and types of reactions.

Facebook also took two big steps to combat misinformation on the site. First, they announced a tightening of requirements necessary to advertise social advocacy and political issues. Then they made a surprise announcement about tightening up information regarding vaccination misinformation.

Users searching for vaccination information will be referred to the specific page at the World Health Organization. Facebook has also said that it will reduce the overall visibility of groups and pages sharing misinformation, including their advertising, and may stop them from using fundraising tools.

4.  Google My Business Showing Competition

Google My Business listings may now show advertising for competing businesses. This screenshot from Twitter shows a Toyota dealership’s ad inside a Chrysler dealership’s listing.

Search Engine Land reporting suggests that the ads can’t be removed which could set up a bidding war for space in free business listings.

Google My Business also announced that the list of “distance based services” has been phased out and place names substituted. Think of services that come to your home or office. You’ll search for them now using place names.

Website sitemaps (the kind computers read) also got a big boost from Google this week when Googler Gary Ilyes confirmed a years-old statement that the sitemaps are the second biggest source of a page’s visibility after Google’s own automated programs.  

Talk with us if you are responsible for an organization’s web presence and don’t know what that means.

5. Debugged: The Private Delta Jet

Vincent Peone got a lot of attention when he posted a video that said that he was the only person on a Delta flight. Gizmodo reports that the plane developed “mechanical problems” and never took off.

Sorry, Vinny. Read the story here.

6. Also in the Spotlight

Google’s differential privacy software that analyzes big data but can cloak identities has been made free by the search giant, according to The Verge.

Someone stole $240,000 by calling a British energy company using software that mimicked the CEO’s voice, according to the Washington Post.

7. Food for Thought:  Misinformation

Publishing inaccurate or misleading information online isn’t going to go away any time soon. Security firms are worried about ransomware striking election offices, power grid susceptibilities and other sabotage, but nothing can cause damage like plausible misinformation.

Where is your organization vulnerable to conspiracy theories that can show up online and damage your operations? And how can you develop resources held in reserve now in case that day comes?

8. Protip: Reporting Misinformation on Instagram

You can report individual Instagram posts that have misinformation through a new feature the company recently rolled out.  From your phone, access the post’s menu in the top right. From there, select:   REPORT –> It’s Inappropriate –> False Information.

9. Great Data: An $86 Trillion Economy

It’s hard for humans to conceptualize the differences between one million, billion, and trillion. One tool we use to help leaders visualize the stark difference is this example:

  • 1 million seconds is 12 days ago—when you were looking forward to Labor Day.
  • 1 billion seconds is 31 years ago—when Ronald Reagan was president and The Cosby Show topped the Nielsen ratings.
  • 1 trillion seconds is 31,000 years ago—when humans first began gathering in settlements.

With those differences in mind, here is an infographic of the world’s $86 trillion economy.

10. Coffee Break:  Strange Emoji Doings

ACLU data scientist Brooke Watson made my day when she posted “just learned with horror that deleting any of the “family” emojis in google slides does not remove the emoji, but rather kills off each individual family member one by one, starting with the children.

See it for yourself, amaze your friends later  (okay, it’s cute.)

Good Monday morning. It’s August 26th.  Greta Thunberg, a 16-year-old climate activist, is due to arrive Tuesday in New York. She is traveling on a zero-emissions sailboat. You can read more about her trip at Moms Clean Air Force.

Reminder: next Monday is Labor Day in the U.S. and there won’t be a Spotlight.

Today’s Spotlight takes about 4 minutes to read. Want to chat about something you see here? Leave a reply.

2. News To Know Now

1.  Police increasingly use social media, we told you last week, and now we’re reading details of police discounts for Amazon’s Ring service, free training, and police recommending the product to citizens through official channels.  Ars Technica has a good overview.

2.  Open AI is releasing its 774 million parameter AI language program just six months after releasing the 124M model. The organization continues to advocate for more protections as models with 10 times the number of parameters are being tested now.

3. Knowing what is appropriate is vexing researchers. The University of Washington released a study that shows AI can incorrectly flag hate speech almost half the time and appears at times to be racially biased.

4. Human content moderation takes a painful toll. The Intercept reports that Facebook contractors view up to 800 pieces of “disturbing content” each hour and “routinely turn to on-site counselors to help cope”. Accenture, the employer that has the Facebook contract, has attempted to learn the content of therapy sessions according to a whistleblower’s letter.

3.  Old Passwords Still Being Used

Passwords are a pain. They seem unnecessary and everything would be great if digital systems could simply identify us. But since we live in this world, and this world still requires good passwords, please note some scary goings-on.

Data first.  We told you this winter about a Google Chrome extension that checks the password you are using against a database of hacked passwords. Google reported this week that the extension detected 315,000 compromised passwords being used. The good news is that 26% of those who were warned took the opportunity to get a new password which makes me question whether we want the other 74% to continue to have access to passwords.

Doing your best, like using VPN software to secure your communications isn’t a simple fix.  Ars is reporting that Fortigate and Pulse Secure have vulnerabilities that hackers are actively exploiting to steal passwords. In their words, “Now would be a good time to make sure they’re patched.”

Poor data hygiene has bedeviled government agencies for years. Three events this week underscore how much government relies on outdated equipment or the self-discipline of thousands of users.

Hackers coordinated an attack that breached 23 municipal networks in Texas. We’ve told you about ransomware in some small Florida cities and larger attacks in Atlanta and Baltimore, but security experts were surprised at the coordination and speed of these attacks. (Texas state government page)

Wisconsin election offices are also vulnerable according to the Elections Commission’s top cybersecurity official. Tony Bridges says that 527 local elections officials use Windows XP or Windows 7. XP has not received security updates since 2014. Those updates end in January for Windows 7. 

Maine is spending $1 million because of the same issues that affect 10,000 of their computers. The state’s CIO says that Maine is spending the money because Microsoft won’t continue free support of the software it released ten years ago. (Bangor Daily News)

Our take: Stay safe(r) by using multiple protection methods. Use a password manager (we like LastPass), a physical security key (Yubico is what we use), and allow your software, especially your operating system, to be regularly updated. Once that’s done, install a good antivirus program with malware scanning. Finally, use two-factor authentication (2FA) for everything you can, but especially your email, access to work networks, and social media. 

4.  SearchWeek: News about finding things online

You’re not the only one who sometimes can’t find a backup.

Google acknowledged this month that it “temporarily lost part of the Search index” in April. It was a computer engineering nightmare that they’ve helpfully documented the way your kid claimed that the paper was emailed to the teacher. It would be a weird issue but for the fact that they did it or something similar in July and then again on August 20th. Quoting Google’s Danny Sullivan in SEO Roundtable’s coverage, “Yes, I believe there might be some issues” in response to Roundtable’s editor posting that some sites were having trouble getting new content into Google’s index.

We also learned from SparkToro that less than half of Google searches now result in a click. We’ve been telling you about all the video, audio, and other rich media Google is publishing on its search pages. Google says that organizing the world’s information, not publicizing websites, remains its goal.

5. Debugged: Freshman Orientation

Snopes is out with a special article debunking college legends like the library sinking from the weight of its books.

How long must students wait for an absent professor?

6. Also in the Spotlight

Estee Lauder’s CEO says that half its marketing budget is going to influencers, reports Ad Week (and wow!)

Kohls is going the other way with a clothing collection influenced by Facebook data it receives. Don’t forget that Kohls also cut a deal with Amazon to accept returns. How ironic would it be if Kohls becomes a retail winner in the tech age?

Joseph Tartaro bought a vanity license plate: NULL. That’s a condition computer programs often use when no data is present. The result is a madcap story of more than $12,000 owed in fines he didn’t actually get ticketed for.  Read more at Wired.

7. Food for Thought:  Email Jargon

From vacation, Shaun sent me this new data he was perusing in Statista as one does when they’re on vacation. These are the phrases your co-workers hate.

Not sure if you saw my last email, but per our conversation…

8. Protip: Spam in your Google Calendar

I started hearing some people complain about spam in their Google Calendar and figured they had copied the email link to the wrong place. Then a lot of people began complaining.  Yep, spammers figured it out.

How-To Geek has a remedy, but only if you’ve been hit

9. Great Data: A New Look at the Top 100 Websites

This is the best treatment I’ve ever seen for the top 100 websites. Traffic volume is included as is color-coding for the owners of the sites. Porn and scam websites are also included as are sites in China, Japan, Indonesia, and Russia. For example, MicrosoftOnline dot com is the 52nd largest site in terms of traffic, but is a phishing scam that is not affiliated with Microsoft.

In other words, this is the real world wide web that puts the porn sites in their actual places, including the top ten, and associates LinkedIn with Microsoft and #30 Twitch with Amazon.

Top 100 Websites by Visual Capitalist

10. Coffee Break:  Google Goes to Oz

On this 80th anniversary of the Wizard of Oz, Google has made a fun Easter Egg tribute to the beloved movie. Here’s how to activate it.

1. Search for The Wizard of Oz on Google.
2. Click the image of Dorothy’s slippers on the right side of the page.
3. Wheee… you’re back in black-and-white days in Kansas. 
4. To go back to color, click the tornado image now in the spot where you found the slippers. 
5. Whee again!