Perhaps the most telling indicator of the intense competition Microsoft faces in an industry it once dominated is that my search for Microsoft’s financial statements took me to their listing Google Finance’s page where I could peruse their financial expectations.

Time is the consistent balancing factor for your financial plans
Time is the balancing factor for your financial plans

A spate of articles bemoaning the cyclical nature of King of the Mountain in American industry will undoubtedly follow today’s news that Microsoft will lay off 18,000 employees–about twice as many as Wall Street pundits previously projected. You’ll undoubtedly read about the railroad barons giving way to Edison’s Bell Labs before technology from wars made Detroit rich. The technology leaped to offices, giving way to AT&T, Xerox, IBM and now our very own Microsoft.

Weep not for Redmond, friends. Microsoft will be just fine for quite some time. Its strategic miscalculations are famous: not struggling a  nascent Apple struggling to stay alive at 5% market share, the ugly mismanagement of its antitrust war with the government and its failure to put an Internet-capable device in every home during the holiday season of 1991 when Google co-founder Larry Page was otherwise occupied getting ready for the Senior Winter Dance at East Lansing High School.

Forget the Money Talk about Microsoft

We all have a piggy bank we use for rainy days.  Microsoft has kept about $5 billion in its piggy bank for years.  Sure, they took on debt this year, like maybe you did if you managed to get a home equity line. But they used to buy one of the world’s top cellphone manufacturers.  If you not so coincidentally subtract Microsoft’s debt from its purchase price of Nokia, you end up with about $5 billion.

If your great uncle Edmund gave you 100 shares of Microsoft, that’s a nice little evening out every few months because the stock earns about $2.60 per share.  Over the last four years, while Microsoft the butt of Zune jokes, Google destroying Bing in the search world and continuing to give life support to Windows Phone, the company earned $78 billion.

The earnings from Microsoft’s last four years would allow you to buy 20% of Google’s stock.

High finance isn’t played like fantasy football, but the bottom line is that Microsoft will be around for a long time.

The company still has 80,000 employees, and for now, the company’s operating system still runs the world. Until some company can make an Excel equivalent that pleases CFOs, the company’s Office product will stick around.

Your takeaway as a small business leader is to ensure that the financial ratios expected by the members of your Board, by yourself and the plan you’ve written and by any lenders remains consistent.  The bigger takeaway is to have a contingency plan for big events to keep your finances consistent.

What happens if you lose your best sales rep?  What if a new competitor opens? What if a key executive gets sick, or heaven forbid, dies?

Assume one of these things happens in the second half of 2014.  What will you do to ensure 2015 is consistent with the financial plan stakeholders expect from your organization?

 

Resources

Microsoft Corporation” at Google Finance
Larry Page” – Wikipedia
Image: Clocks and Money” by hisks

YouTube is the perfect Internet app. Using controls as old as reel-to-reel tapes, visitors can play, pause and do all of the things one might expect with a media stream.

Many people upload to YouTube thinking the controls are just as simple.  That is true if you only care about uploading something with a simple title that the world can watch. But did you know that YouTube can be your website’s private media library too?

Picture this: you’ve made a video that you want to put on your website. Unless you’ve got a great developer and a really expensive website hosting package, putting the video on your own webserver can be a real drag on your resources.  Your visitors will see a lagging herky-jerky video display, and you know that we all leave rather than sit through constant “Buffering…” messages.

YouTube as Media Library

Get familiar with YouTube privacy settings. There are only three:  Public, private, and unlisted.

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  • Public – YouTube’s default that anyone can see, copy or download.
  • Private – The intermediate step, YouTube’s privacy setting means only people you specify can view the video.  Your video will not show in search results, but you can embed it on a website.
  • Unlisted – Only people with the full URL can see your video.  That means no embedding the video on your site.  Another drawback is that anyone can forward the URL to anyone else, and those people can see your video.

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How Did You Create The Video Below Without More Videos?

That is a darn fine question and easy for you to repeat on your website.  Upload your video to your organization’s YouTube channel and set the privacy level to “Private”.

Your super-secret command that many forget is to append the “rel=0” variable to the URL.  This will stop YouTube’s related videos from displaying when your video is done.  Be sure to opt out of “monetization” which means that you won’t get money from ads because you’re block ads from your video.

Simply add this bit of code to the end of your YouTube URL:  &rel=0

That is all there is to using YouTube’s privacy settings to create a media library for your own organization.

interior doorThe door would be normal except that the door handle is pulled up and the door is pulled to exit.

That’s two strikes for most people They can handle the door being pulled in, but complicating things by pulling the door handle up is a bit much. The image is poor because I was inside an imaging center with someone and had to hurriedly grab a cell phone photo while the radiology tech intoned, “Pull Up” in a tone usually heard when parents tell a pre-teen, well, anything for the fifth time that day.

The room behind us had machines that cost more than my car, maybe more than my first home.  There were other rooms with MRI machines and other acronyms that most people hear during bad times or on television.

The place was a tribute to modern medicine, scientific advancement and the best that money can buy.

Except for the door.

And let you think I’m going to rail about the door handle being installed in a way that isn’t typical, I am here to reassure you that I understand these things happen.  They’re dumb things to have happen when everything else is great, but we all understand they happen.

 

My issue is with the two pieces of tape that read:

To Exit,

Pull Handle Up ^

Worsening matters is the up arrow drawn in black marker and unnecessarily labeled “Up” on a door that some purchasing agent negotiated hard to buy for a good price.  All of this activity–the drawing, the two arrows and the word “up” takes place at the waist-high height where most people reach a door handle.  This is in a room filled with people who don’t regularly visit so the simple act of opening the door to leave frustrates the staff.  Their annoyed tones are the last thing people here, and the thing they remember.

The answer for this organization is to simply buy the proper door handle and a simple “Pull” sign available at any office supply or hardware store. If the staff really had to take matters into their hands, something posted at eye-level would help.

But even that only solves the problem of the door in the imaging room.  The bigger, possibly organization-wide issue is that no one is experiencing the organization as a customer does. This minor issue could be a symptom of something bigger.  At best, the cheapo solution doesn’t work. At worst, people may leave with a sense that of something amiss, all because of frustration around a door handle and the way the organization dealt with it.

Your takewaway as an organization’s leader is to walk through your organization this week like a client or prospect does.  What takes special knowledge to understand, and what is idiosyncratic to your firm?  Could you benefit from a mystery shopper program?

What kind of messages is your firm sending for lack of a minor change?

You don’t have to pay a lot for a program if your firm is still small. Offer to switch places with a trusted partner and compare notes.  You’ll bond with your partner, and you’ll both save money.