1. Good Monday Morning

It’s December 20th. Spotlight is off next week and back on January 3. We wish joy, happiness, and a wonderful holiday to everyone celebrating.

Today’s Spotlight is 1,446 words — about a 5 minute read.

2. News To Know Now

Quoted:CISA also strongly urges every organization large and small to follow the federal government’s lead and take similar steps to assess their network security and adapt the mitigation measures outlined in our Emergency Directive. If you are using a vulnerable product on your network, you should consider your door wide open to any number of threats,” — Jen Easterly, U.S. Cybersecurity and Infrastructure Security Agency Director

a) Family location app Life360 is reportedly sharing locations with more than just parents. The Markup is reporting that the software company that sells the app is also selling location data to brokers. Those brokers then package the data and sell it broadly to all sorts of companies. A former employee told The Markup that people who didn’t opt out could have their location data shared within twenty minutes of it being recorded.

b) Amazon is under intense fire after Illinois-based delivery drivers accused the company of threatening their jobs if they stopped deliveries during a tornado alert. Six of their co-workers died when their warehouse workplace was hit by a tornado. Amazon says that local managers did not follow the company’s safety policies.

c) FTC Chair Lina Khan pledged to make data privacy an agency priority in a letter to Sen. Richard Blumenthal (D-CT). Rulemaking that sets national data privacy requirements similar to those in California and Virginia is one of the options being explored.

3. Search Engine News — Local SEO Update & Learning What Works

Besides being physically attractive and very, very smart, search marketers are usually excellent at recommending best practices to improve a website’s visibility in Google and other search engines. Many of us generally know what works, what Google and Bing recommend, and the technical knowledge to tie them all together.

But the best of us will tell you that we can’t divine which element is responsible for a website’s success in search visibility. Google search exec John Mueller cut through the hyperbole last Wednesday when he answered a question this way. 

He’s right, of course. We don’t know exactly which of the things that we told you to do worked, and in truth, it’s got to be combinations of things, but this is your regular warning that anyone telling you they have the secrets is not being honest.

Here is another secret. We have an incredibly active industry that constantly shares case studies and information. That’s what Canadian SEO Joy Hawkins did last week with this fantastic overview of Florida law firms that showed how their search visibility changed after a big Google update several weeks ago. They’ve dubbed the update the “Vicinity Update” based on the change in rankings for those firms shown in close proximity to the searcher.

4. Spotlight Explainer — Log4j Vulnerability

About one-quarter of computer servers use software called Apache, a twenty-five year old open source platform offered for free to everyone. One of its most popular logging tools used for analytics is software called Log4j. Hackers have devised a way to break into servers using that code.

Sizing the Log4j vulnerability problem

Jen Easterly is the U.S. Director of the Cybersecurity and Infrastructure Agency. She’s a West Point graduate, a Rhodes scholar, a twenty year combat vet with two Bronze Stars, has worked at the NSA, was Morgan Stanley’s global head of cybersecurity, and came back to the federal government to lead CISA.

She told industry leaders that the Log4j vulnerability “is one of the most serious I’ve seen in my entire career, if not the most serious.”

Everything from ransomware to denial of service attacks is open to hackers on unpatched servers.

Ubiquity makes this a big deal

CISA estimates that hundreds of millions of devices globally are at risk. And because of the nature of computer servers, they can potentially affect many others.

Companies known to be involved with mitigation efforts for more than one week: Oracle, Microsoft, Amazon, Google, Cisco, RedHat, and more.

It’s not as easy as upgrading your computer

There really isn’t an apt comparison for someone who isn’t a cybersecurity professional. There was a fix for this problem, but last Tuesday, researchers at Akamai discovered that the fix could be bypassed. Apache published another fix late Friday, and here we are on Monday, but that’s not enough time for any organization to have potential problems fixed.

One of Easterly’s executives addressed the issue this way: “There’s no single action that fixes this issue. It’s a mistake to think anyone is going to be done with this in a week or two.”

What next? CISA is updating a page on their site throughout the crisis and has told the cybersecurity world to “update or isolate affected assets. Assume compromise, and hunt for signs of malicious activity.”

5. Did That Really Happen? — Why Covid-19 Testers Don’t Have to Quarantine

The CDC has done more than its share of fact checking over the last two years, and now faces a series of dumb posts alleging that testing personnel don’t have to isolate when coming in contact with someone who tests positive for COVID-19.

The inaccurate meme has been shared more than 50,000 times and generated a lot of buzz. The reason why they don’t, according to the scientists, has to do with the presence of medical PPE and the amount of exposure. CDC guidelines only call for quarantine if someone has been closer than 6 feet from an infected person for 15 minutes or more.

6. Following Up — NSO Group

Back in July we told you about NSO Group, an Israeli spyware company whose software was found planted on thousands of phones belonging to journalists, activists, and fourteen heads of state. Amazon kicked the company off its servers, and Apple sued them.

Google’s Cybersecurity group has researched the exploit and published a report last week that said the software was one of the most technically sophisticated they had ever seen and rivaled software thought to be accessible to only a handful of nation states.

The plum quote picked out by Cyberscoop’s excellent coverage: “Short of not using a device, there is no way to prevent exploitation … it’s a weapon against which there is no defense.”

7. Protip — What Data Can You Share?

This is the season for infographics synthesizing data at your house, organizations, or businesses. If you were born in a year that begins with a “1”, you can remember a time when technologists talked about “big data”. 

The great news is that big data is here, and you can use it. Think about how Spotify Wrapped uses a simple report dressed up as a playlist to generate millions of impressions.  Or take a look at these graphics from Instacart that show the hottest grocery store products tied to popular recipes this year.

Protip: have fun doing it. Instacart measured the number of bananas ordered in LA as able to create a stack as high as 87,196 Hollywood signs.

8. Screening Room — Chevy Tearjerker

I knew what was going to happen, but I teared up anyway.  You will likely guess what will happen, and you may do the same. Nice job from Chevrolet on this spot created by three Academy Award winners.

9. Science Fiction World — Remotely Powering Drone Flight

DARPA (those nice government types who brought us the internet) has given a grant to Electric Sky, a company that says they can use radio waves tied only to specific drones to improve on microwaves or lasers that power drones in flight. 

 10. Coffee Break — The Best of Primitive 1990s Sites

There is no way that I will show you the images from a website I built in the 1990s with a purple and pink color scheme. Decades later I remember my graphics-oriented buddy and her pained expression as she scurried away while muttering, “I must fix this.”

But Lifehacker has unearthed a bunch of 1990s era websites still live online. You’ll be able to check out the Dole-Kemp 1996 site, the Jurassic Park and Space Jam promo sites, and SFSU’s FogCam, which still provides live images of the campus 27 years later.

11. Sign of the Times

Many of you have written and said that you love our weekly Sign of the Times feature.  Thanks!  Remember that you can (and should!) write me whenever you want–just press reply. 

Until we see you again on January 3, we assembled a photo album of all of the signs we posted this year. Enjoy it, stay safe, and wear your mask.

We’ve had a great year sharing these signs from across the internet with you. We do that every week in our free Spotlight newsletter that features information about digital life, privacy, search, social, and advertising.

We publish every Monday at 6 a.m. Eastern Time. We would love to send you a copy.

Hover over left and right sides to view here or click through to view at Imgur.

1. Good Monday Morning

It’s December 13th. WLKY in Kentucky has a constantly updating list of local and state charities that are helping victims of last Friday night’s tornadoes.

Today’s Spotlight is 1,205 words — about a 4 minute read.

2. News To Know Now

Quoted: “They’ve got to do more to police hatred, vitriol, bullying on the platform and we’re seeing that coming out in spades through all of these different revelations,” — Facebook Oversight Board member Suzanne Nossel to CNN. Nossel added that the company’s content moderation must be more transparent. 

a) Consumer advocates are criticizing Verizon after the company launched a new customer internet tracking program. The company renamed Verizon Selects tracking to Verizon Customer Experience Plus and then informed customers that opted out of the former that the opt-out didn’t count for the newly named program. Verizon customers will have to specifically contact the company to opt out of the new browser history tracking program. (Ars Technica)

b) Work from home will continue to be a Big Tech mainstay. Days after Google said that it would not reopen offices in January, Facebook announced that it would delay requiring a return to company offices for three to five months.

c) An Amazon Web Services crash took down some of the internet’s biggest services last week throughout the northeastern U.S. The outage was especially bad for streaming video. Netflix, Amazon Prime, and Roku were all affected. 

3. Search Engine News — Multiple Email Errors & How Bold Text Helps

Breaking over the weekend was news that Google had mass emailed error notices advising of problems with website configurations. We received a dozen by noon Sunday, but quickly learned that even Google officials were unaware of a problem. As of Sunday evening, the issue remains unsolved, but those of us who have checked believe that the messages were sent in error.

Google also said that using a bold style in text can help its systems understand what the website team views as important. Google exec John Mueller told his weekly webinar that bolding text adds value because it is a clear sign about the page or paragraph’s main topics.

Now, we know search marketers and can promise you that someone is already devising a test to figure out the optimal percentage to use bold or italics within content. Please don’t listen to them when there is a news release in a month or two, continue using bold as you would naturally, and if you’re only using it for random title names or something similar, try to also emphasize the main topic.

Google also wants you to know that you are responsible for user comments posted on your website and warned that publishing comments contrary to Google policies could be problematic. Read the announcement and accompanying infographic.

4. Spotlight Explainer — Amazon Shopping War

Amazon’s outsize influence on the economy also creates scrutiny and regulatory issues related to its operations.

We’re seeing a lot of attention around Amazon’s internal advertising, the fees that it charges third party sellers, more regulatory fines, and the creation of multiple warehouses to cut delivery times.

Amazon fined again

This time the fine of more than $1 billion was assessed by Italian regulators who allege that Amazon shows favoritism to third party sellers that use the company’s warehouse and fulfillment services. That fine follows an EU fine of more than $880 million earlier this year regarding consumer privacy. 

Third party sellers are profitable for Amazon

A new report claims that third party seller fees of more than $120 billion this year allow Amazon to offset the losses incurred by operating Prime. The report also says that third party seller fee revenue has doubled in two years.

The ads third party sellers buy allegedly trick consumers

A coalition of labor unions filed an FTC complaint against Amazon last week saying that its product ads are indistinguishable from regular product listings. The complaint is reportedly based on an analysis of 130,000 search results on Amazon. The company claims it fully complies with all applicable laws and FTC regulations.

Consumer Reports says minority communities are being flooded with warehouses

A blockbuster new report by the organization and The Guardian says that nearly 70% of Amazon warehouses operate in communities with a higher percentage of nonwhites living within one mile. The report discusses economic disparities, increased pollution, and reduced quality of living standards in neighborhoods where these warehouses are located. Amazon opened nearly 300 new warehouses last year, more than in the preceding three years combined.

The new goal: 15 minute deliveries

So-called “dark stores” are former retail sites repurposed throughout an area as staging sites for delivery. After Amazon Prime initially disrupted delivery expectations with first two day and now one day delivery options, its competitors are fighting back. Startups like Jokr (which offers the service in select NY neighborhoods) and DoorDash are leading the way with live tests of 15 minute deliveries.

Yes, 15 minutes, or about the time that it takes me to find the dairy section.

5. Did That Really Happen? — What’s Up With ‘Birds Aren’t Real’?

The New York Times has a nice feature on Peter McIndoe, the 23-year-old creator of the Birds Aren’t Real protest social group. These birdbrains say that they’re fighting against the lunacy of misinformation that they’ve grown up with using some lunacy of their own. The parody is elaborate, and as one follower points out, anyone who believes them has bigger issues than birds.

6. Following Up — Amazon Care Signs Hilton

Remember when we told you about Amazon Care’s partnership with and subsequent corporate divorce from JPMorgan Chase and Berkshire Hathaway? The companies all said that they wanted to pursue their own health program.

Since then, Amazon Pharmacy rolled out nationally and now the company is offering all insured Hilton employees Amazon Care text, video, and even house call visits. 

7. Protip — Reopen A Closed Google Chrome Tab

When you accidentally close a tab in Google Chrome, there’s a simple one click method to restore that tab. You can also do the same with a keyboard shortcut.

8. Screening Room – Lacta’s Riveting Long Form Commercial

Greek chocolate company Lacta has produced one of the most viral long form spots we’ve seen this year. The company is an Ogilvy client and has previously won a Cannes Lion for its advertising. The commercial is in Greek, but includes English captions in YouTube.

9. Science Fiction World — Doodles converted to Realistic Images

Draw a doodle of a boulder at the edge of a beach with water around it, and this NVIDIA software will create a photo-realistic image.

10. Coffee Break — Excel as Esports

Not just any Excel, but financial modeling with Esports glitz. Y’all, I have found my people! They’re at the Financial Modeling World Cup. There are rankings of 128 participants from all across the globe. They even livestream the modeling although I’m disappointed that no one has dubbed this competition the Revenge of the Nerds.

Read PC World’s coverage and have a look at the video if you’re of a mind to do so. Protip from me: the first business case they have to solve starts at 10 minutes in the video.

11. Sign of The Times